Add images and files

Put your own images on your page, describe them for screen readers, reuse uploads across funnels and attach the file a download section offers.

Who can do this

Uploading images and files needs FunnelCreative Commercial (or Pro). With Campaign Vault alone, you can’t upload.
Owners, admins and members can upload and attach files. A Viewer can see which image a section uses but can’t change it.
Images and files work on workspace funnels, not on drafts saved only in this browser.

Which sections take an image

Only the Top of page section (the first section of your landing page) can show an image. Every other section on your funnels lays out without images. An image is always optional: without one, the section reads No image. The section works without one.

Add an image

On Page design, open Sections and click Top of page.
Find Image (optional).
Click Upload an image and pick a file from your computer. The editor shows Uploading…, then attaches the image to the section.
Or, to use an image you uploaded before, choose it from Your uploaded images (Choose an image…) and click Use this image.
Fill in Image description. See Write an image description.

The image shows in the preview straight away, unless it is very large (see Limits).

To take the image off the section, click Remove image. The upload itself stays in Your uploaded images, so you can use it again.

Write an image description

Image description is the text people using screen readers hear instead of seeing the image. The editor says: Describe what the image shows for people using screen readers. Leave it empty if it’s only decoration.

Describe what matters in the image in one plain sentence, for example “Two people planning a garden at a kitchen table”.
Don’t start with “Image of”. Screen readers already say it is an image.
Leave it empty if the image adds nothing a visitor needs to know. An empty description marks the image as decoration, and screen readers skip it.
It can be up to 200 characters.

See Accessibility of your published pages.

See where an image or file is used

When a section shows an image or file, or when you pick one from Your uploaded images or Your uploaded files, the editor lists the funnels that use it:

Not used in any funnel yet., or a list that starts Used in and names each funnel. Each name opens that funnel.
Live marks a funnel whose published page shows this file.
Archived marks a funnel that is archived. (The app has no button to archive a funnel in this release.)
(this funnel) marks the funnel you have open.

While the list loads, it says Checking where this file is used…. If it can’t load, it says We couldn’t check where this file is used.

Replacing a file on a live page

If your live page shows the file, the editor warns: Your live page shows this file. If you replace it, the live page keeps the current file until you publish again. Replace it, check the preview, then publish again from Launch setup when you are ready.

Attach the file for a download section

Some funnels installed from a Campaign Vault download pack have a Download section. After visitors send the form, the thank-you page gives them a download link for this file. The link works for 30 minutes after they send the form. The pack doesn’t include the file: you make it and upload it. FunnelCreative doesn’t email it to anyone. See Campaign Vault: install and use a pack.

Open the Download section in Sections and find File to download.
Click Upload the file (PDF or image) and pick the file. Or choose one from Your uploaded files (Choose a file…) and click Use this file.
When it is attached, the section shows the file’s name and Attached. It’s offered from the next publish.
To swap it later, use Upload a replacement or pick another file and click Replace with this file.

Until a file is attached, the section says No file attached yet, so this funnel can’t be published. In Launch setup, the launch checks say No file is attached yet. Upload it (or choose one you’ve uploaded) before publishing. Click Attach the file there to jump straight to the section. Hiding the Download section doesn’t clear this check.

If Launch setup says Download files can’t be delivered here yet: the download signing key for this environment has not been added., the server you use isn’t set up to hand out download files, and a funnel with a Download section can’t be published there. Nothing you change in the funnel fixes this.

What happens next

Your uploads are private to your workspace. Visitors see a file only once a page that uses it is published.
The image or file appears on your published page from your next publish.
Attaching or removing an image is saved as a new version, like any other edit, so you can undo it. See Undo, version history and save conflicts.

Limits

Image types: PNG, JPEG, WebP or GIF. SVG images aren’t accepted.
Download files: a PDF, or a PNG, JPEG, WebP or GIF image.
Size limit for one image: stated in the message an upload shows when an image is too large.
Size limit for one download file: stated in the message an upload shows when a file is too large.
Your workspace’s uploads together have a storage limit. Its size is not shown in the app: when the workspace is full, an upload fails with a message ending in “(quota_exceeded). Nothing changed.”
A funnel can use at most 24 files.
A visitor’s download link works for 30 minutes after they send the form.
Image description: up to 200 characters.
Very large images are attached but not drawn in the editor preview. The section then says Attached. It’s too large to show in this preview, but it will appear on the published page.
Replacing or removing an image drops the old one from the funnel when nothing else on the page uses it, so an old file never blocks publishing.
The app has no button to delete an upload.

If something goes wrong

The editor explains every refused upload under the image or file box. Nothing on your page changes when an upload fails.

Images must be PNG, JPEG, WebP or GIF. Save or export the image in one of these formats and try again.
Downloads must be a PDF or a PNG, JPEG, WebP or GIF image. Save the file as a PDF or one of these image formats.
The file is over the size limit: the message says so and suggests exporting a smaller version. For images, about 1600 px wide is plenty.
This funnel already uses 24 files. Remove one first. Remove an image you no longer need, then try again.
A message that starts wasn’t uploaded ( and ends ). Nothing changed. The short code in brackets says why. For example, quota_exceeded means your workspace has used its upload storage, oversize means the file is larger than one upload may be, unsupported_type means the file’s contents didn’t match an allowed type, and empty_upload means the file was empty.
The upload couldn’t reach FunnelCreative: check your connection and try again.
The upload worked but couldn’t be prepared for publishing or attached: the message says it isn’t attached, and your page is unchanged. Try again.
The message says your role can’t attach images or files: ask an owner or admin, or check your role in Your team: members, roles and workspaces.
The file for this image isn’t attached, so the page is shown without it and it can’t be published yet. Choose an image again or remove it. Pick the image again from Your uploaded images, or click Remove image.

For anything else, see Troubleshooting.