Export your data, delete leads on request, close your account

Download everything in a workspace as one file, erase a visitor’s details when they ask, and close your account with a cooling-off period you can cancel.

Who can do this

Export your data: the owner or an admin of the workspace.
Deleting a lead: the owner or an admin.
Close your account: anyone, for their own account.

Everything on this page is in Account & data. In the sidebar, under SETTINGS, click Account & data. Use ← Back to workspace to return.

The same screen also holds Members of <workspace>. See Your team: members, roles and workspaces.

Export your data

The export is one file with everything in the workspace you are in now.

Make sure you are in the workspace you want to export. The workspace name is at the top of the sidebar. See Switch workspace.
Open Account & data and find Export your data.
Click Prepare export. The button shows Preparing…, and the screen says Preparing your export. This usually takes a few seconds. The screen checks again on its own while you wait.
When it is done, the screen says Your export is ready to download. The export’s row shows Ready · <size> · available until <date>.
Click Download. Your browser saves a file named funnelcreative-export-YYYY-MM-DD.json.

What the file contains

every funnel in the workspace, with each saved version (in a very large workspace, older versions’ contents may be left out to keep the file a manageable size, and the file says when this happens)
your business facts and email drafts
your leads, as a spreadsheet-safe CSV inside the file
a list of your uploaded images and files

The images and files themselves are not in the file, only their list.

Note: The file includes your visitors’ answers. Keep it somewhere safe.

Export limits

One export covers one workspace: the one you are in.
You can prepare three exports a day for each workspace.
Only one export can be prepared at a time.
Each export stays downloadable for the number of days shown under Export your data (Settings → Account & data). After that its row shows Expired. Prepare a new one.
Every lead is included. There is no row limit.

Delete a visitor’s details when they ask

If a visitor asks you to delete their details:

Open your lead inbox: a funnel’s Leads tab, or All leads on My funnels.
Type their email address in Search.
Open the lead and click Delete this lead.
Confirm with Delete lead.

The screen says Lead deleted. Their answers, consent record and notes were erased. Your analytics keep only the anonymous count of submissions.

Limit: Deleting a lead can’t be undone. If you need a record that you honoured the request, export first. The export shows the lead only until you delete it.

Only owners and admins can delete leads. A member who tries sees Only owners and admins can delete leads. See Delete a lead.

Close your account

Closing your account closes your sign-in and deletes every workspace you own, after a cooling-off period. Workspaces you were invited to keep their own data; you are removed from them.

Open Account & data and find Close your account.
Read the card. It says how many days the cooling-off lasts.
Type DELETE in the box labelled “Type DELETE to confirm”. The button stays greyed out until the word matches exactly, in capitals.
Click Close account.

The screen says Your account is scheduled to close. Your published pages are offline now.

What happens next

Every published page in the workspaces you own goes offline at once. Visitors get “not found”.
Nothing in those workspaces can be published, republished or rolled back until you cancel.
The card shows “Your account is scheduled for deletion on <date>.” It adds that its published pages are already offline, and that until that date you can change your mind.
The cooling-off lasts the number of days shown under Close your account (Settings → Account & data). Until the date on the card you can still sign in and download an export.
On that date, everything in the workspaces you own is deleted for good: funnels, versions, leads, images and files. Your sign-in stops working.
Your purchase records stay, for JVZoo reconciliation and tax, with your email address replaced by a one-way code.
If you buy FunnelCreative again later with the same email address, you start a new, empty account. Nothing from the closed account comes back.

Cancel the deletion

Open Account & data. The Close your account card shows the scheduled date.
Click Cancel deletion.

The screen says Deletion cancelled. Nothing was deleted. Republish your funnels from their Publish tab when you are ready.

Cancelling doesn’t put any page back online. Open each funnel you want live again, go to its Launch setup tab and publish it. See Publish your funnel.

Once the deletion has started, the card shows Deletion is in progress. and it can’t be cancelled.

Teammates during a deletion

While a workspace is waiting to be deleted, a teammate who tries to publish sees This workspace is scheduled for deletion and While the deletion is pending no page can go live, and nothing was changed. Only the workspace owner can cancel it, in Settings → Account.

Delete this workspace

In a workspace that isn’t your own first workspace, such as a teammate’s, Account & data also shows a Delete this workspace card. Only the workspace’s owner can use it: they type DELETE and click Delete workspace. Everyone else sees Only the workspace owner can delete it.

How long we keep things

The How long we keep things card on Account & data lists these periods:

Funnels, versions, images: Until you delete them.
Leads: Until you delete them.
Data exports: the number of days shown under Export your data (Settings → Account & data).
Sign-in sessions: the Sign-in sessions line under How long we keep things (Settings → Account & data).
Security log: the Security log line under How long we keep things (Settings → Account & data).

Purchase and access records are the exception: they are kept after an account closes, as described in Close your account.

The card notes: These periods are being finalised before launch. The card on your screen always shows the current values.

Support, privacy and terms

The contact support and privacy links on this screen open Support and Privacy. These pages, and Terms, are placeholders in this preview. Each is marked Placeholder · not approved for launch and is not a policy or a support commitment.

Limits

Exports: three a day for each workspace, one workspace at a time.
Exports list your uploaded files but don’t include them.
Deleting a lead can’t be undone.
Only the owner or an admin can export data or delete leads.
Closing your account can be cancelled only until the scheduled date, and cancelling doesn’t republish anything.

If something goes wrong

You can prepare three exports a day. Try again tomorrow, or download the one you already have. You have reached today’s limit for this workspace.
That export has expired. Prepare a new one. Click Prepare export again.
The download did not start. Reload the page and try again.
Could not be prepared: the export failed. Click Prepare export again.
Only the workspace owner or an admin can export its data. Ask the owner or an admin of the workspace.
This workspace is scheduled for deletion with While the deletion is pending no page can go live, and nothing was changed. To publish again, cancel the deletion in Settings → Account. Cancel the deletion on Account & data, then publish.

See Troubleshooting for more.